Euro balance incorrect

By Septimus · · 14 views · 0 upvotes · 2 replies
1000176615.jpg My account balance was €8.12

€8.12-€4.75 = €3.37

Can you please correct this?

Replies

TokenLord ·

Thanks for reporting this, Septimus! :pray:

You are absolutely right — your balance was €8.12 before the correction, and it should have been €3.37 after deducting the €4.75 in PayPal processing fees from your previous withdrawal.

What happened:
We ran a batch correction to recover processing fees from 23 players who had been paid gross (full amount) instead of net (after fees). Unfortunately, an earlier script run wiped some balances to €0 before the correction applied, causing some accounts to show incorrect negative amounts.

Your account is now fixed: €3.37 (€8.12 − €4.75 fees = €3.37)

The fee breakdown for your May 27 PayPal withdrawal of €29.35:
- PayPal fixed fee: €2.99
- PayPal percentage (6%): €1.76
- Total fee: €4.75
- You received: €29.35 (gross)
- Should have been: €24.60 (net)
- Fee now recovered: €4.75

Thank you for spotting this — your report helped us catch and fix a wider issue affecting multiple players. :saluting_face:

— TokenLord